Application Support and Maintenance
* Right from the development to support and maintenance, Pivotix Software Pvt Ltd
covers the entire application/product life cycle and provides full-spectrum software
services.
* PlantinIT's world-class and technology-driven support & maintenance services address
all requirements and include:
* Bug Fixing
* Post Release Support
* Application/Product Maintenance
* Enhancement Services
* In order to provide 24*7 application and product support & maintenance services
to clients, Pivotix Software Pvt Ltd extensively uses its industry experience, domain
expertise and talented professionals.
* Pivotix Software Pvt Ltd has grouped its Support & maintenance services into the
following three major categories
Hallmarks
* Vast Knowledge Base.
* Clear Roles & Responsibility definition with the Client.
* Stringent Service Level Agreements.
* CMMi Level 3 assessed and following ITIL Processes.
* Clear Service Management Structure and proper escalation
Metrics.
* Reporting all critical and key Metrics.
The Activities of Continual Service Improvement
* Reviewing management information and trends to ensure
that services are meeting agreed service levels.
* Reviewing management information and trends to ensure
that the output of ITSM processes are achieving the desired results.
* Conducting maturity assessments against the process activities
and roles to highlight areas of improvement or concern.
* Conducting internal audits verifying compliance.
* Conducting external and internal service reviews to identify
CSI opportunities.
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